Convenient Remote Computer Repair Services from Computer Pro Unltd
With Computer Pro Unltd’s remote repair services, you can fix your computer from the comfort of your home or office. Whether juggling family responsibilities or managing your business, our technicians can quickly and securely resolve most software issues without needing to visit a repair shop.
How Does Remote Repair Work?
Remote repair uses a secure internet connection to allow our technician to access your computer and troubleshoot problems after you give permission. You can grant access by entering a code on our Remote Support page. Once connected, the technician can diagnose and repair your computer as if they were sitting right in front of it.
Customer Control and Security
Your privacy and security are our priority. During the remote session, you maintain full control:
- You can view everything the technician is doing on your computer in real time.
- You can terminate the session at any time by clicking the icon in the system tray near the clock and pressing “Exit”.
- All remote connections are encrypted to ensure your data is protected.
What Systems Do We Support?
Your computer must be running Windows 10 or Windows 11. We don’t support older versions of Windows or any Mac operating systems.
Software Repairs Only
Our remote repair services are focused on fixing software problems, such as:
- Program crashes or errors
- Slow performance due to software conflicts
- Operating system issues
For hardware-related problems—like a broken screen or defective USB ports—you’ll need to visit us in person or arrange for hardware service.
The Remote Repair Process
Once connected, our technician will evaluate the issue and determine the best course of action. Often, software problems are caused by conflicts between programs, recent installations, or changes to your computer’s settings. Our technician will:
- Discuss the problem with you
- Suggest troubleshooting steps
- Resolve the issue remotely if possible
Troubleshooting Tips
If you’ve recently installed new software and your computer started behaving erratically, try these basic troubleshooting steps before contacting us:
- Reboot your computer
- Disconnect it from the power source for 10 seconds and restart
- Uninstall the new software if necessary
If the problem persists, our technicians are here to help. You can submit a ticket through our support system to get started.
Restoring System Defaults
In more complex cases, you may need to reset your computer to its default settings. This can help if your operating system has been modified in a way that’s hard to reverse. We can guide you through this process if needed.
Pricing and Service Options
Our main focus is on providing remote support to our managed customers. However, we also offer remote repair services billed hourly for non-managed clients. Contact us through our ticketing system for specific pricing details and to discuss which option best suits your needs.
Benefits of Remote Repair
Choosing remote repair over in-person service offers several advantages:
- Convenience: Get support without leaving your home or office.
- Time-saving: No need to travel or wait in a repair shop.
- Flexibility: Schedule repairs around your busy life.
- Cost-effective: Often less expensive than in-person repairs.
- Immediate assistance: Connect with a technician quickly for urgent issues.
- Comfortable environment: Stay in your familiar surroundings during the repair process.
Common Questions (FAQ)
Is remote repair safe?
Yes! We use secure, encrypted connections to protect your data. Our technician only accesses your computer with your permission, and you can monitor and control the entire process.
What do I need to prepare for a remote repair session?
Make sure your computer is connected to a stable internet connection, and close any personal or sensitive files before the session starts.
How long does it take to fix software issues remotely?
Most software issues can be resolved in under an hour, depending on the complexity of the problem.
Can I stop the remote session if I’m uncomfortable?
Absolutely. You can terminate the session at any time by clicking the icon in the system tray and selecting “Exit”.
Do you offer support for Mac computers?
We only provide remote support for Windows 10 and Windows 11 operating systems. We do not offer support for Mac computers.
What if my issue turns out to be hardware-related?
If we determine that your issue is hardware-related and cannot be resolved remotely, we’ll advise you on the next steps, which may include bringing your device in for in-person service.
If you’re having trouble with your computer and would like to try our remote repair services, don’t hesitate to reach out. Visit our support ticketing system to get in our queue and start the process. We’re here to help!
